Background

Following on from a successful event on Cross Border Business Restructuring in 2010, the topic continues to attract significant interest from IOTA membership. This year IOTA intends to concentrate on the taxpayer. With an ever increasing number of taxpayers travelling across borders for employment it is becoming more and more important to ensure that the correct person or business is registered as a taxpayer in the appropriate country. Exchanges of experiences and comparison of different methods is essential as there is a need to share views of the practical problems and possible solutions to these problems as well as need for possible tax or other legislative changes.

Objectives

This case study workshop will aim to address the risks related to cross-border activities by providing the delegates with an opportunity to present and discuss specific cases. It will cover the practical aspects of the identification of risks that are linked to such activities and will also embrace ways and means of tackling tax evasion schemes.

Target Audience

This Advanced case study workshop is intended to be participative in nature and delegates should be prepared to take an active role in the working group sessions and the presentation forums that will follow each working group. Participants should ideally be personnel actively involved in the daily practical aspects of cross-border and related issues.
They should have a good working knowledge of the current procedures and be in a position to express opinions on the effectiveness of their current practices, in discussion with other delegates.

Background

Following on from a successful event on Cross Border Business Restructuring in 2010, the topic continues to attract significant interest from IOTA membership. This year IOTA intends to concentrate on the taxpayer. With an ever increasing number of taxpayers travelling across borders for employment it is becoming more and more important to ensure that the correct person or business is registered as a taxpayer in the appropriate country. Exchanges of experiences and comparison of different methods is essential as there is a need to share views of the practical problems and possible solutions to these problems as well as need for possible tax or other legislative changes.

Objectives

This case study workshop will aim to address the risks related to cross-border activities by providing the delegates with an opportunity to present and discuss specific cases. It will cover the practical aspects of the identification of risks that are linked to such activities and will also embrace ways and means of tackling tax evasion schemes.

Target Audience

This Advanced case study workshop is intended to be participative in nature and delegates should be prepared to take an active role in the working group sessions and the presentation forums that will follow each working group. Participants should ideally be personnel actively involved in the daily practical aspects of cross-border and related issues.
They should have a good working knowledge of the current procedures and be in a position to express opinions on the effectiveness of their current practices, in discussion with other delegates.

Background

Following on from a successful event on Cross Border Business Restructuring in 2010, the topic continues to attract significant interest from IOTA membership. This year IOTA intends to concentrate on the taxpayer. With an ever increasing number of taxpayers travelling across borders for employment it is becoming more and more important to ensure that the correct person or business is registered as a taxpayer in the appropriate country. Exchanges of experiences and comparison of different methods is essential as there is a need to share views of the practical problems and possible solutions to these problems as well as need for possible tax or other legislative changes.

Objectives

This case study workshop will aim to address the risks related to cross-border activities by providing the delegates with an opportunity to present and discuss specific cases. It will cover the practical aspects of the identification of risks that are linked to such activities and will also embrace ways and means of tackling tax evasion schemes.

Target Audience

This Advanced case study workshop is intended to be participative in nature and delegates should be prepared to take an active role in the working group sessions and the presentation forums that will follow each working group. Participants should ideally be personnel actively involved in the daily practical aspects of cross-border and related issues.
They should have a good working knowledge of the current procedures and be in a position to express opinions on the effectiveness of their current practices, in discussion with other delegates.

Background

Tax administrations do not have the luxury of being able to stand still. The environment within which they now work is forever changing, with new challenges and expectations coming from taxpayers almost on a daily basis.
The aim of such activity is to improve customer service in one hand and look for more cost-effective possibilities to raise voluntary compliance in the other hand.
Topics for consideration may include:

• Face-to-face services: Many tax administrations’ services are now available electronically, therefore the number of taxpayers actually visiting tax offices has fallen dramatically and the need for face-to-face services has changed. What do customers really need and want:
  
  • How would they prefer to communicate with the tax administration?
    
  • What kind of services should be available to them in tax offices?
    
  • Where should tax offices be located?
    
  • What are the alternatives to service counters at local tax offices? e.g: interactive kiosks/self serve machines that can be used for information, interaction or transactions (making payments, filing declarations etc) in tax office; or service counters offering tax services placed in other public offices, or in public spaces (shopping centres, etc.)
    
• Taxpayers’ pre-notification: Another topic that relates to improving voluntary compliance is the prevention of taxpayers’ problems instead of dealing with them afterwards. That involves focusing on proactive communication. One area of opportunity do that is in taxpayers’ pre-notification, by centrally organised direct e-mailing - informing the customers about their tax return due dates, tax debts, non-submitted returns, etc.

Objectives

The event will focus on sharing best practice in the field of taxpayer service/communication in the modern tax administration, paying special attention to the changing environment:- How to achieve the best results by doing old things in a modern way.

Target Audience

An advanced event targeted towards those staff responsible for taxpayer service and communication.

Background

Tax administrations do not have the luxury of being able to stand still. The environment within which they now work is forever changing, with new challenges and expectations coming from taxpayers almost on a daily basis.
The aim of such activity is to improve customer service in one hand and look for more cost-effective possibilities to raise voluntary compliance in the other hand.
Topics for consideration may include:

• Face-to-face services: Many tax administrations’ services are now available electronically, therefore the number of taxpayers actually visiting tax offices has fallen dramatically and the need for face-to-face services has changed. What do customers really need and want:
  
  • How would they prefer to communicate with the tax administration?
    
  • What kind of services should be available to them in tax offices?
    
  • Where should tax offices be located?
    
  • What are the alternatives to service counters at local tax offices? e.g: interactive kiosks/self serve machines that can be used for information, interaction or transactions (making payments, filing declarations etc) in tax office; or service counters offering tax services placed in other public offices, or in public spaces (shopping centres, etc.)
    
• Taxpayers’ pre-notification: Another topic that relates to improving voluntary compliance is the prevention of taxpayers’ problems instead of dealing with them afterwards. That involves focusing on proactive communication. One area of opportunity do that is in taxpayers’ pre-notification, by centrally organised direct e-mailing - informing the customers about their tax return due dates, tax debts, non-submitted returns, etc.

Objectives

The event will focus on sharing best practice in the field of taxpayer service/communication in the modern tax administration, paying special attention to the changing environment:- How to achieve the best results by doing old things in a modern way.

Target Audience

An advanced event targeted towards those staff responsible for taxpayer service and communication.

Background

Tax administrations do not have the luxury of being able to stand still. The environment within which they now work is forever changing, with new challenges and expectations coming from taxpayers almost on a daily basis.
The aim of such activity is to improve customer service in one hand and look for more cost-effective possibilities to raise voluntary compliance in the other hand.
Topics for consideration may include:

• Face-to-face services: Many tax administrations’ services are now available electronically, therefore the number of taxpayers actually visiting tax offices has fallen dramatically and the need for face-to-face services has changed. What do customers really need and want:
  
  • How would they prefer to communicate with the tax administration?
    
  • What kind of services should be available to them in tax offices?
    
  • Where should tax offices be located?
    
  • What are the alternatives to service counters at local tax offices? e.g: interactive kiosks/self serve machines that can be used for information, interaction or transactions (making payments, filing declarations etc) in tax office; or service counters offering tax services placed in other public offices, or in public spaces (shopping centres, etc.)
    
• Taxpayers’ pre-notification: Another topic that relates to improving voluntary compliance is the prevention of taxpayers’ problems instead of dealing with them afterwards. That involves focusing on proactive communication. One area of opportunity do that is in taxpayers’ pre-notification, by centrally organised direct e-mailing - informing the customers about their tax return due dates, tax debts, non-submitted returns, etc.

Objectives

The event will focus on sharing best practice in the field of taxpayer service/communication in the modern tax administration, paying special attention to the changing environment:- How to achieve the best results by doing old things in a modern way.

Target Audience

An advanced event targeted towards those staff responsible for taxpayer service and communication.