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Home Events Webinar on Customer centricity now, and in the future – case studies from different tax administrations
Webinar on Customer centricity now, and in the future – case studies from different tax administrations

Webinar on Customer centricity now, and in the future – case studies from different tax administrations

24 Sept 2025

The purpose of this IOTA Webinar is to provide an essential platform for tax administrations to explore and discuss how tax authorities interact with taxpayers by placing their needs, behaviours, and experiences at the centre of service delivery. Rather than focusing solely on enforcement and compliance, this approach views taxpayers as partners and active participants in the system.

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