Mr. Miguel Silva Pinto, Executive Secretary |
Opening Address |
Mr. Chris Jordan, Commissioner |
Australian Taxation Office: The ATO Reinvent Blueprint |
Mr. Marko Myllyniemi, Director, Corporate Taxation |
Finnish Tax Administration: Customer Segmentation and the Change to Customer Oriented Management |
Mr. Declan Rigney, Head of Planning Division, Revenue |
Ireland: Development and Implementation of a Customer Engagement Strategy in the Irish Revenue |
Mr. Petter Haandlykken, Strategic Adviser |
Norwegian Tax Administration: Rethinking the Tax Collection Process in Norway |
Mr. Daniil Egorov, Deputy Commissioner of FTS |
Russia: Involving Taxpayers in Developing Taxation Processes |
Mr. Chas Roy-Chowdhury, Head of Taxation – Professional Insights |
ACCA, UK: Engagement with HMRC |
Mr. Kors Kool, Senior Adviser |
OECD-CTPA: Involving Business and Intermediaries in Developing Good Taxation Processes |
Mr. Soren Eikers, Senior Advisor |
Danish Tax Administration: From Crooks to Customers: The Danish Experience with Shifting Perspective on Taxpayers |
Ms. Caroline Edery |
European Commission: Challenges to Tax Collection in the Early 21st Century – Emerging Patterns and Where to Look for Solutions |
Mr. Clement Migai |
WU Vienna University of Economics and Business: A Changing Technological Landscape and the Impact on Tax Revenue Collection and Processes |
Mr. David Regan, Global Managing Director |
Accenture Revenue Industry Group: Adapting European Revenue Administrations to meet the Challenges of Tomorrow |
Mr. Mark Hammond-Giles, Technical & Policy Manager |
GE Global VAT/GST: European Business Perspectives on Good Tax Collection Processes |
Ms. Mary Monfries |
PwC: Public Interest, Societal Expectations and Transparency – “the new normal” and its impact on effective tax systems |
Ms. Dóra Júlia Makai, Deputy Head of Department |
National Tax and Customs Administration, Hungary: Change in the Approach of the NTCA to Support Compliance |