Our Mission
To promote cooperation between tax administrations in the European region through the sharing of experience and best practice, to be a source of professional knowledge and expertise about practical tax administration issues.
Our Vision
To be a key international tax organisation for strengthening its members’ ability to collect tax revenues, ensure taxpayer compliance and deliver taxpayer services to the highest professional standards, in order to finance public expenditure for the common good.
Our Values
Professionalism, Transparency, Cooperation.
Strategic Objective No. 1 - Core Issues
To develop an IOTA Work Programme (WP) which seeks to address the following three core areas of tax administration work:
- improving taxpayer compliance and tax collection;
- developing taxpayer services and reducing administrative burdens;
- reducing the tax administration cost base.
Operational Objective 1.1
IOTA adopts a WP which addresses the three core strategic areas of tax administration work.
Operational Objective 1.2
IOTA reviews the procedure for formulating each Annual Work Programme (WP) to ensure that it is sufficiently strategic, flexible and capable of meeting the needs of the membership.
Operational Objective 1.3
IOTA explores the opportunities, benefits and costs associated with regional or country specific events on core strategic areas of tax administration work where there is an agreed need.
Operational Objective 1.4
IOTA identifies the most adequate format of events and explores new forms of action.
Strategic Objective No. 2 - Innovation
To adopt an innovative approach to the development of tax administration business products and processes, and to the use of new information technology.
Operational Objective 2.1
IOTA reviews and further modernizes the layout, content and functioning of its Website to the latest standards to ensure that the material can be easily accessed, understood and used by its members and that the information available is of the highest quality.
Operational Objective 2.2
IOTA develops and implements a structured, comprehensive, flexible and secure electronic Tax Administration Information Platform (Data Warehouse) which members can use to obtain core information to support their benchmarking, research or other projects.
Operational Objective 2.3
IOTA researches and explores how new developments and the use of new Information Technologies might impact on the future work of tax administrations, particularly as regards three core issues, and produces a range of guidelines.
Operational Objective 2.4
IOTA explores the extent to which greater use could be made of new Information Technology to support the delivery of IOTA events, or to communicate with the membership.
Strategic Objective No. 3 - Quality
To continue to deliver IOTA technical events to the highest international standards, and to improve significantly the quality of IOTA publications in order to meet the needs of the membership.
Operational Objective 3.1
IOTA benchmarks the efficiency and effectiveness of the arrangements for planning and organizing individual technical events, and in particular the extent to which the host and other members should be involved, as well as the use that should be made of external specialists such as academics, economists or tax professionals.
Operational Objective 3.2
IOTA prepares and adopts an IOTA Publication Strategy for the prioritized development of a set of Tax Administration Best Practice Guides, covering the core strategic areas of tax administration work.
Operational Objective 3.3
IOTA introduces a revised procedure for the sponsoring, preparation and approval of IOTA Publications in which, on an annual basis, the Executive Council will commission and ‘sign-off’ each product sponsored by a DG from a member tax administration.
Operational Objective 3.4
IOTA ensures that high quality products and processes meet membership needs by obtaining feedback on a regular basis.
Strategic Objective No. 4 - International Position
To publicize IOTA identity, role and expertise to its international partners. To coordinate tax administration capacity building or other developments initiatives which involve IOTA members.
Operational Objective 4.1
IOTA fulfills its role as a key-player among other world tax organizations by maintaining a regular dialogue, sharing experiences and building partnerships with them, and producing high quality technical publications.
Operational Objective 4.2
IOTA develops, to a higher level, or otherwise strengthens, relations with key international partners operating in the tax administration area including in particular the European Commission, OECD, IMF and the World Bank.
Operational Objective 4.3
IOTA promotes and publicizes its mission, identity and role to European and non-European tax administrations, particularly their senior management.
Operational Objective 4.4
IOTA facilitates, co-ordinates or supports tax administration capacity building or other development initiatives, which involve IOTA member countries, to the extent that those members and the sponsors would welcome the Organization’s active involvement.
Download the Pdf version of the IOTA Strategy 2012-2017.