In the spirit of developing SRS customer service, personal consultations are now available by phone in Latvia. Local customers and as well Diaspora clients can reach SRS client services by phone.
This personalized consultation means that in most cases, clients can receive consultations, based on data available to SRS, over the phone. To date, this service was not available because SRS could not verify the identity of the person calling.
In order to receive personal consultations by phone, the clients will have to connect to his/her Electronic Declaration System (EDS) account and name the 4-symbol code on the screen to the consultant.
The client can connect to EDS through their Internet bank or by using their e-Signature smartcard or electronic identification card (eID). Any client who has already set up an account with EDS and knows his/her username and password can continue to sign into EDS for this service.
SRS consultants can advise clients on:
- taxes and the EDS system,
- customs matters,
- excise taxes and the movement of excisable goods.
- In certain instances, clients will also be able to get assistance, i.e. by the time of submitting declarations by public officials.
More information about SRS phone consultations as well as info about other means of communication with SRS can be found on homepage: https://www.vid.gov.lv/en/contact-us.