Several aspects of the impact of digitalisation on tax administrations such as tax compliance, internal processes, human resources and relations with their customers and stakeholders were discussed during the Technical Session of IOTA’s 22nd General Assembly which concluded yesterday in Bratislava. The Assembly was attended by more than 200 participants from tax administrations, from international organisations (such as CIAT, European Commission, IMF, OECD, World Bank), businesses and academia. The event attracted a lot of attention in social media and was widely covered in the press and television.
The two day long Technical program provided opportunity to showcase new and emerging tax technology solutions and to debate the challenges, opportunities and implications of the digital transformation. Not only plenary discussions and breakout sessions but an exhibition of innovative digital tools made it possible to have a broad and inclusive exchange of know-how, practice and information.
The participants agreed that digital transformation:
- needs to be managed across the entire tax organisation, including the employees in the development process,
- enhances tax administration services and changes taxpayer experience,
- makes tax compliance cost-effective for the taxpayer,
- makes tax administrations more flexible, open and citizen-centric,
- has a strong impact on human resources management.
Please find here the Communique for further information about the conclusions of discussions.
Photos: the press conference held with Mr Peter Kažimír, Finance Minister of Slovakia, Mr František Imrecze, IOTA's President and Mr Miguel Silva Pinto, IOTA's Executive Secretary