The Government of Armenia adopted the Strategic Plan for the Development of the State Revenue Committee of the Republic of Armenia and the Improvement of Administration for 2020-2024 (SRC Strategy) at its meeting on December 12, 2019. It is scheduled to revise the SRC Strategy on a regular basis in order to enhance it in compliance with the ongoing tax and customs policies of the government, provisions of the government strategy papers, as well as the changes take place in the domestic and foreign environment.
The SRC Strategy has established 5 strategic development goals for the upcoming 5-years period, which are further segregated into 9 sub-goals with 55 actions for their achievement.
First strategic goal is to improve the quality of public services with a view to the improvement of the management system and establishment of the infrastructures complying with the intended criteria and ensuring the high sustainability, full-pledged distance service of SRC’s networks and efficient operation of tax & customs databases.
Second strategic goal is to increase the efficiency of tax control and customs control activities by use of new solutions in a line with the international best practices, to reduce shadow economy and increase tax collection by the application of targeted mechanisms for the risk management and high-risk taxpayer identification, to decrease administrative burden on the compliant taxpayers, and to provide effective control by use of automated systems.
Third strategic goal is to upgrade available infrastructure as well as to build new modern ones, due to which almost all (core) processes of tax and customs procedures will be automated, to implement an effective mechanism for the exchange of information and cooperation within the framework of the EAEU, as well as to introduce faster, transparent and more effective border-crossing controls for the entrepreneurs.
Fourth strategic goal is to establish an atmosphere of healthy dialogue with the public, as well as to improve the relations between the parties of the tax and customs administration procedures, and to this end it is necessary to promote dynamic feedback from the civil society and provide an effective platform for cooperation between the taxpayers and SRC.
Fifth strategic goal is to enhance the human resource management in the SRC. As a result, it is planned to implement more efficient staffing policies to meet the expectations and obtain the targeted outcomes.