IOTA Workshop (AD1_2019) “Organisation of Call Centre Structure in IOTA Member Administration” took place 15-17 May in Katowice, Poland which was hosted by Ministry of Finance and National Revenue Administration of Republic of Poland.
About 60 officials dealing with call / contact centres from 31 IOTA tax administrations attended that event. This event addressed how IOTA member tax administrations can further develop and modernise call centres and leverage on the availability of new methods and technologies. Representatives of Romania, Poland, Russia, Hungary, Azerbaijan, Belgium and Sweden presented their latest developments and best practices in this area. The event had a number of plenary and group discussions as well as interactive sessions. In addition, the event host organised a visit to a call centre in Benzin.