On December 20, 2023, the State Revenue Service (SRS) introduced a new tool - the audio assistant - for communication with clients who cannot be contacted through traditional channels. In short - clients will receive an automated call from SRS and listen to a pre-recorded message.

IOTA held its annual HRM Forum in mid-November, focusing on "Innovations and Trends in Learning and Development (L&D) in a Modern Tax Administration." Over 50 tax officials from 26 IOTA member administrations were welcomed to this year's event in Budapest to exchange new ideas and discover new strategies and innovative approaches in tax administration in the L&D area. Topics touched upon various L&D practices of IOTA member countries, focusing on future skills, leadership, coaching, blended learning, knowledge transfer, and more.