IOTA Report Project on Communication and Nudging Techniques

This Report was published on 6 October 2023. It was written and prepared by the Subgroup of the IOTA Forum on Communication. The project explores how IOTA member tax administrations use nudging techniques in their taxpayer communication activities as well as how the effects of these techniques are analysed to understand the impact and the ethical considerations made in the design phase.

If you would like to know more about this Report, the work of the Subgroup, or the IOTA Forum on Communication, please contact the IOTA Secretariat via email at [email protected].

Registered IOTA members can access the report by clicking on the text below.

Click here to download the latest iota report