Page 3 - Transforming Tax Administration and Involving Stakeholders
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CONTENTS

FOREWORD .......................................................................................................................................................5
By Miguel Silva Pinto, Executive Secretary of IOTA

REINVENTING THE WAY THE AUSTRALIAN TAXATION OFFICE DOES BUSINESS .....................................7
By Chris Jordan, Commissioner, Australian Taxation Office

RETHINKING THE TAX COLLECTION PROCESS IN NORWAY ......................................................................13
By Petter Handlykken, Department for Innovation and Development, Norwegian Directorate of Taxes

CUSTOMER ENGAGEMENT STRATEGY IN IRELAND: ENGAGING CUSTOMERS TO
SUPPORT COMPLIANCE 2015 – 2017.............................................................................................................21
By Declan Rigney, Head of Planning Division, and Kathleen Redmond, Planning Division, Revenue Ireland

CHANGE IN THE APPROACH OF THE NTCA OF HUNGARY TO SUPPORT COMPLIANCE .........................27
By Dóra Júlia Makai, Deputy Head of Audit Department, National Tax and Customs Administration, Hungary

ADAPTING EUROPEAN REVENUE AGENCIES: FIVE AXES OF CHANGE FOR
THE CHALLENGES OF TOMORROW................................................................................................................33
By David Regan, Global Managing Director, Revenue Industry, Accenture

BUSINESS PERSPECTIVES ON MANAGING VAT IN A CHANGING WORLD ................................................39
By Mark Hammond-Giles, Technical & Policy Manager, General Electric, Global VAT/GST

TAX ADMINISTRATION AND THE ROLE OF THIRD PARTIES ......................................................................45
By Kors Kool, Senior Adviser, International Co-operation and Tax Administration Division, OECD

A CHANGING TECHNOLOGICAL LANDSCAPE AND THE IMPACT ON TAX REVENUE
COLLECTION AND PROCESSES .......................................................................................................................53
By Clement Migai, Research Associate, Institute for Austrian and International Tax Law
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