Page 5 - Transforming Tax Administration and Involving Stakeholders

FOREWORD

IOTA is implementing its Communication and Publication
strategies with the objectives of increasing the visibility of
IOTA’s products and to also increase our members’
commitment to the Organisation’s outputs by contributing
to the sharing of information, knowledge and best practice.
It is therefore with all these objectives in mind that I am
delighted to present the IOTA e-book on the theme of our
first Annual International Conference, “Transforming Tax
Administration – Involving Taxpayers in Developing Better
Compliance and Business Processes”, which took place on
the 8th and 9th November 2016 in Budapest, Hungary.
This event was co-organised together with the Hungarian
National Tax and Customs Administration - NTCA and attracted more than 80 participants,
from IOTA Member Countries, the Australian Taxation Office, the United States Internal
Revenue Service, representatives from other international organisations; the OECD,
European Commission, Eurasian Economic Commission and delegates from academia,
business associations, tax intermediaries and consultants.
During the Conference, participants had the chance to consider ways tax administrations are
transforming to respond to the modern needs of the society and taxpayers with examples
both from European and non-European countries. Also, society representatives took the
opportunity to voice their needs and expectations in relation to the activities undertaken
and services provided by tax authorities.
The e-book collects articles from several of the speakers at the conference, expressing their
opinions, sharing their experiences of involving taxpayers in developing better compliance
and business processes when transforming their tax administration to meet the needs of a
modern and more tax informed society.
I wish you an enjoyable and fruitful reading!

Miguel Silva Pinto
Executive Secretary of IOTA

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