Page 5 - Self-Service for Tax Compliance

CONTENT

I. IMPLEMENTING E-SERVICES................................................................................................ 7

Vincent Mazauric, Deputy Director General, General Directorate of Public
Finances, France:
’E-Services: the Way Forward’ ....................................................................................................... 8
Ana Arce García, Deputy Director of Planning and Coordination Management
Department, Tax Agency, Spain:
’The Immediate Supply of Information system’........................................................................12
Asta Strazdaitė, Head of Service Administration Division of Tax Obligations
Department, State Tax Inspectorate Under the Ministry of Finance of the
Republic of Lithuania:
’E-Services for Taxpayers - Making Tax Compliance Obligations
Simpler and Faster’ ........................................................................................................................ 18

II. NEW SELF-SERVICE THROUGH PARTNERING WITH STAKEHOLDERS ............... 25

Alakbar Mammadov, Advisor to Minister of Taxes, Ministry of Taxes of the
Republic of Azerbaijan:
’Attainment of Tax Compliance through Social Incentives: Role of
Tax Representative Bodies’ .......................................................................................................... 26
Jan Christian Sandberg, Director for Innovation and Development in Norwegian Tax
Administration (Acting Executive Secretary of IOTA) and Viveca Liodden and
Torstein Hoem, Norwegian Tax Administration:
’Achieving Results through Multilateral Cooperation’............................................................ 32

III. SELF-SERVICE AND COOPERATION IN INTERNATIONAL LEVEL ............................ 39

Korstian Kool, Senior Adviser, OECD:
’New Challenges, New Services’ .................................................................................................. 40
Francesca Lagerberg, Global leader – tax services at Grant Thornton:
’How Digitisation of Services Impacts Collaboration between Tax
Administrations and Tax Intermediaries’ ................................................................................... 46

IV. REDUCING LEGISLATIVE AND ADMINISTRATIVE BURDENS
TH AT PREVENT DIGITAL INTERACTION ....................................................................... 51

Pat Molan, Principal Officer, Planning Division, Irish Tax & Customs:
’Innovation in Developing Service for Compliance’ ................................................................ 52

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