Page 11 - Transforming Tax Administration and Involving Stakeholders

governments will all continue to benefit from working together to leverage shared
intelligence and capabilities.
Conclusion
With high levels of voluntary compliance, relatively few disputes and complaints, strong
community interest in good tax behaviour, good relationships with our stakeholders and
unprecedented global collaboration, the ATO is in a good position. However, as an authority
who takes money off people, we will always be disadvantaged in the relationships we build
with members of our taxpaying community. What we can all work towards – to be known
for service that is comparable to the best in the world for large organisations with a diverse
client base. I want people to think that their dealings with us are about as good as you could
ever expect from a tax authority.

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