A Customer Centric Approach in Design and Development of Digital Services (joint IOTA-OECD event)

WP3_2017
30/08/2017 to 01/09/2017
Moscow, Russian Federation
Description

The main purpose of this workshop is to explore the adoption of a customer-centric approach when designing and developing digital services for taxpayers. This workshop will allow participating officials to embark on a journey and learn more about customer co-creation.