Frequently Asked Questions
Overview of most commonly asked questions.
Thank you for visiting the new IOTA web portal!
If you had a member account for the old IOTA website, please use your email to reset your password in order to access the new IOTA portal. Please note that your new password will only work for the new IOTA web portal. You can still use your existing password and email to access the old IOTA website, which is available here.
What is the new IOTA Web Portal?
The new IOTA Web Portal is our latest web platform that offers a range of services and resources. It’s designed to provide a more user-friendly, efficient, and engaging experience.
Find out more about the new site in the IOTA Web Portal Announcement.
Why are we switching to a new portal?
We’re always looking to improve our services. The new portal has been developed based on user feedback and technological advancements to better meet the needs of our users.
Where can I find user guides to the new portal?
Once you have successfully logged in, please navigate to your profile located at the top right corner of the screen. Select and open ‘My Dashboard’ from the dropdown menu. Within ‘My Dashboard’, proceed to the ‘Core Documents’ section. Here, you will find the ‘IOTA Web Portal Guides’. These guides are designed to assist you in navigating and utilizing the features of our new portal effectively. If you require further assistance, please do not hesitate to contact our support team.
In this little User Guide, we have prepared the most important steps for you to start using the new IOTA Web Portal. Our step-by-step instructions will help you navigate the platform with ease and efficiency. Get started today and explore all the exciting features that the new IOTA Web Portal has to offer.
How do I log in to the new portal?
To log in, click on the ‘Login’ button at the top right corner of the homepage. Enter your e-mail address and password in the fields provided and click ‘Login’.
What should I do if I had a user account on the old IOTA portal?
If you had a user account on the previous IOTA portal, you can still access your account on the new portal. Simply use the ‘Forgot Password’ function on the login page and follow the instructions provided. This will allow you to reset your password and regain access to your account. If you encounter any issues during this process, please contact our support team for further assistance.
What steps I should take if I come across any issues while using the portal?
If you’re having problems while using the new portal, please refer to our user guides in the first instance. If you’re still having issues, please contact our support team for further assistance.
What should I do when I receive phishing messages using IOTA’s name?
For more information about scams using IOTA’s name, please see here.