Strategic Core Issue 1: Improving Taxpayer Compliance and Tax Collection

Behaviour Change and Consolidation - the suggested focus is to identify and set out some key principles and approaches, including drawing from piloted and applied behaviour change techniques to explain the approach applied to various taxpayer interventions so as to secure and consolidate behaviour change towards timely voluntary compliance.

Tax Debt Management - it is suggested that the focus should be to bring to conclusion the work of the Area Group on Debt Management through publication of a final report on concrete strategies and measures that make a tangible impact on the efficiency of the debt management activity. In addition, it is suggested that the focus encompass better alignment of debt collection and audit/compliance interventions to impact of overall compliance.

Analysis and Use of Data - it is suggested that the focus be on data mining, predictive analytics and social network analysis as a way to inform a strategy for proactive interventions by tax administrations to assist taxpayers to get it right from the start.