The State Revenue Service (SRS) of Latvia has approved and published its development strategy for the next four years, setting out the institution's priorities, goals, and tasks (Strategy | Valsts ieņēmumu dienests (vid.gov.lv)).
Among the priorities is the development of more targeted baskets of services based on taxpayer behaviour and in the case of honest fulfilment of obligations – new benefits. In the future, SRS will review more carefully outgoing communication with clients so that it is simpler and more understandable. Simultaneously, SRS will direct increased attention to the development of its data research practice so that negative trends can be identified at an early stage.
In general, the goals and tasks of the institution are planned in five main directions.
The first priority is services – SRS aims to help every citizen and company to fulfil their tax and customs obligations, honestly and on time.
The second is compliance – intelligent supervision and fair treatment.
The third is people – providing professional development and strengthening employee integrity and motivation.
The fourth priority – institutional and organisational development and efficiency.
And last, but not least, sustainability – investment in the future of society by adapting to global changes.
This strategy was developed with the participation of local social and cooperation partners; the project was funded by the European Union Structural Reform Support Programme and implemented by PricewaterhouseCoopers.